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Lucky247 Login: Sign In to Your Account
Signing in: the two details that get you through
Your log-in is a unique username and password combination, both created when you opened your account. The username is the part people most often forget, because it is not your email address and not your mobile number: neither of those will be accepted in the log-in box.
- Open the log-in box
Select the log-in option at the top of the site. The same box is used whether you are on a computer or a phone browser.
- Enter your username
Type the username exactly as you created it. Watch for extra spaces if you are pasting it in from a password manager.
- Enter your password
Passwords are case sensitive, so check your caps lock before you type.
- Confirm and land in your account
Once you are in, your balance, your promotions and your account settings are all available from My Account.
Password rules and getting back in when you forget
A password on your account has to include at least one uppercase character, one lowercase character and one number. If you ever change it, the same rule applies, so a simple word on its own will be rejected.
- At least one uppercase character
- At least one lowercase character
- At least one number
- Kept to yourself: your log-in is for your use only, as only one account per player is allowed
If your details have gone, use the Forgot your details? link on the log-in page. It starts the reset so you can get a fresh password in place and sign in again. Your account can also be verified by email, so keep the address on your account current, otherwise reset messages will go somewhere you cannot reach.
- Select 'Forgot your details?'
You will find the link on the log-in page itself, under the username and password fields.
- Follow the reset prompts
Complete what is asked so we can match the request to your account.
- Set a password that meets the rules
Include an uppercase letter, a lowercase letter and a number.
- Sign in with the new password
Your username does not change when you reset a password.
When the sign-in will not go through
Most failed sign-ins come down to something small. Work through the list below before anything else, and you will usually be back in within a minute or two.
- An email or phone number in the username field. Only the username works.
- Caps lock or a missed character type. Passwords are case sensitive and must carry an uppercase letter, a lowercase letter and a number.
- A password manager filling in old details. Clear the field and type it yourself once to be sure.
- Cookies blocked in your browser. We use security and authentication cookies to protect the log-in, so a browser that blocks them can stop you signing in.
- A Take a Break or self-exclusion period still running. Those periods run to their end date by design, and play stays closed until then.
- A duplicate account. Only one account per player is permitted, and duplicates may be closed, with the bets, bonuses and winnings on them voided.
If none of that solves it, our support team is there around the clock. You can reach us on live chat 24/7, by telephone including a UK freephone number, by email or on Skype, all in English. Have your username to hand so we can find your account quickly.
How we keep your log-in and your details protected
Every connection to the site is secured with SSL encryption provided by QuoVadis, which protects the details you type in, including your log-in and your payment information. Security and authentication cookies sit behind the sign-in itself so your session stays tied to your account.
Lucky247 is licensed and regulated in Great Britain by the Gambling Commission under account number 39075. That brings identity checks on accounts, deposit limits and self-exclusion for every player, and an 18+ age rule: underage gambling is an offence. Game fairness is independently audited by eCOGRA, with the certificates publicly available.
Big games, big bonuses
Keep your side of it simple: your own password, not shared with anyone, and a quick change if you ever think someone else has seen it. If you suspect anything odd on your account, tell live chat straight away.
Verification checks on your account
Verification has to be completed before certain account actions, and checks may also be run on an ongoing basis after your account is opened. Getting your documents in early means nothing is waiting on paperwork when you want to cash out, as accounts are checked for outstanding documents before a payment is released.
| Document type | What it confirms |
|---|---|
| Photographic identification | That you are who you say you are, and that you are 18 or over |
| Proof of address | The home address held on your account |
| Proof of source of funds or wealth | Where the money you are playing with comes from |
What you can see and do once you are signed in
My Account is where the record of your play lives. CashCheck and PlayCheck give you a detailed breakdown of your gameplay and your winnings history, and Activity Statements set out your gameplay, your deposits and the amounts you have wagered. Nothing there is guesswork: it is your own activity, written down.
| Tool | What it gives you |
|---|---|
| PlayCheck | A breakdown of the games you have played |
| CashCheck | A record of your winnings and cash activity |
| Activity Statements | Gameplay, deposits and total amounts wagered in one place |
| Safer Gambling app | Your limits, break, self-exclusion and self-assessment settings |
Your balance is held in separate parts: Cash, Bingo Bonus Monies and Casino Bonus Monies. Bonus money and any winnings that come from it stay under promotional restrictions until the wagering on them is finished, so checking which part of your balance you are playing with is worth a moment before you stake.
Safer Gambling settings behind your log-in
The Safer Gambling tools sit in the Safer Gambling app inside My Account, so they are a few taps away every time you sign in. Gambling is entertainment and the money you stake is genuinely at risk, so setting your own ceilings before you play is the sensible order to do things in.
| Tool | Range | What it does |
|---|---|---|
| Financial limits | Daily, weekly or monthly | Caps what you can commit over the period you choose |
| Take a Break | 1 day to 6 weeks | Pauses play for a set period |
| Self-exclusion | 6 months to 5 years | Closes play across our sites for the period you pick |
| GAMSTOP | For UK residents | Applies a self-exclusion across multiple operators at once |
| Session reminder | Hourly | Sends you a notification while you are playing |
| Self-Assessment and Affordability Calculator | Any time | Helps you look at your own play and what you can afford |
If you would like to talk to someone outside the site, GamCare runs the National Gambling Helpline on 0808 8020 133, 24 hours every day, and GambleAware and Gambling Therapy are signposted too. We are an 18+ site only.
Signing in from a browser or the desktop software
The same username and password work wherever you sign in. You can play instantly in your browser, or use the downloadable desktop software, and mobile play runs through a compatible browser on Android, iPhone and iPad as well as other HTML5-compatible smartphones and tablets, with no separate app to install.
Because your account travels with your log-in and not with the device, your balance, your limits and your promotion opt-ins are all the same whichever way you come in. If you change your password on one device, use the new one everywhere.
Promotions you opt into after you sign in
Most of the weekly offers need you to opt in while you are logged in, and each one closes at 23:59 on its own day, so signing in earlier in the day gives you more room. Cashback Monday runs from 00:00 to 23:59 (GMT) and returns 10% of cash losses of £5 or more, up to £10, for depositing players, valid for 12 hours from the moment you opt in. Golden Monday adds free spins on 9 Pots of Gold when you opt in via notifications and deposit £20 or more.
Casino Bonus Wednesday gives Level 1 Lucky Rewards members a 5% casino bonus up to £25 on deposits of £20 or more, with opt-in required. Free Spins Friday lets you pick a mystery card for 5 free spins on one of three games between 00:00 and 23:59, open to players who deposited £20 or more in the previous 7 days. The Daily Deal reel can be spun every day by players who have deposited in the last 7 days..
Login: questions and answers
Can I log in with my email address?
No. The log-in takes your username only, so emails and phone numbers will not be accepted. Use the username you created when you opened the account.
I have forgotten my password. What now?
Use the 'Forgot your details?' link on the log-in page and follow the prompts. Your new password needs at least one uppercase character, one lowercase character and one number.
What are the password requirements?
At least one uppercase character, one lowercase character and one number. Passwords are case sensitive, so check your caps lock when you type it.
Can I open a second account?
No, only one account per player is permitted. Duplicate accounts may be closed, with the bets, bonuses and winnings on them voided.
Is my log-in secure?
All connections use SSL encryption provided by QuoVadis, and security and authentication cookies protect the sign-in itself. We are licensed and regulated in Great Britain by the Gambling Commission under account number 39075.
Can I set a deposit limit once I am signed in?
Yes. Financial limits can be set on a daily, weekly or monthly basis in the Safer Gambling app inside My Account, along with Take a Break, self-exclusion and the hourly session reminder.
Why am I being asked for documents after logging in?
Verification has to be completed before certain account actions, and checks can run on an ongoing basis. We ask for photographic identification, proof of address and proof of source of funds or wealth.
Who do I contact if I still cannot get in?
Live chat is open 24/7, and you can also reach us by telephone including a UK freephone number, by email or on Skype. Have your username ready so we can find your account.
