Lucky247 Mobile App: Playing on Android, iPhone and iPad

Mobile play runs in your browser, with nothing to install

Our mobile casino is built to run in the browser your phone already has. You open the site, sign in with your username and password, and the lobby loads at the size of your screen. There is no separate store download to find, no install step and no update to keep on top of.

A dedicated download-from-the-store app is not part of what we offer at the moment. Instead, the whole of Lucky247 is delivered through HTML5, which is the same technology your browser uses for the rest of the web, so the games load directly in the page.

Because it is one account rather than two, nothing is split between devices. Your cash balance, any bonus monies, your Lucky Rewards level and your gameplay history follow you from desktop to phone and back again. You can start a session on a laptop, close it and carry on from your handset with the same funds.

• One account, one balance across browser play on desktop, phone and tablet
• No app install needed on Android, iPhone or iPad
• Instant play in the browser, with downloadable desktop software also available for Mac and PC
• Free play (demo) mode on supported titles alongside real-money play

Which phones, tablets and computers the casino runs on

Any HTML5-compatible smartphone or tablet with a modern browser can load the games. Our mobile platform runs on iPad, iPhone and Android devices, and Windows Phone, BlackBerry and standard tablets are listed as compatible too.

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If your handset is newer than that last row, you will not need a download at all. The older Java route exists for devices that cannot handle a modern browser, and our support team can point you to the right version if you are on one.

Starting a session on your phone, step by step

1. Open the casino in your mobile browser

   Use the browser that came with your phone or any modern alternative. The lobby adjusts itself to your screen width, so the game tiles, the cashier and your account area are all reachable with one thumb.

2. Sign in with your username

   Your username and password are the same ones you use on desktop. If the password has slipped your mind, the log-in screen has a recovery link that sends you back in.

3. Pay in from the cashier

   Open the cashier and pick your method. Apple Pay, PayPal, Revolut, cards and the e-wallets are all handled inside the browser, so you stay on the same page throughout.

4. Choose a game, or try it in demo first

   Slots, blackjack, roulette, baccarat, video poker, live games, bingo, craps, scratchcards and jackpot titles are all in the mobile lobby. Supported games can be opened in free play mode if you want to see how one behaves before staking cash.

5. Set your session reminder before you start

   An hourly session reminder notification can be switched on during play. On a phone it is the easiest way to keep a casual session from quietly stretching out.

Our weekly offers need an opt-in, and your phone is a handy place to do it, since Golden Monday asks you to opt in through notifications before you pay in £20 or more on a Monday. Each weekly offer closes at 23:59 on its own day, so opting in while you are out and about keeps you from missing the window.

Paying in from your handset: Apple Pay, PayPal and cards

The mobile cashier carries the same methods as desktop, including the ones that suit a phone best. Apple Pay lets you confirm with the authentication your device already uses, and Revolut and PayPal keep you inside accounts you are probably already signed into.

• Cards: Visa, Mastercard and Maestro
• Mobile and digital wallets: Apple Pay, PayPal and Revolut
• E-wallets: Neteller and Skrill
• Prepaid: Paysafecard
• Bank: bank transfer

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Everything in the cashier is shown in pounds, and you can request a payout from the same screen you paid in on. Keep in mind that e-wallets are excluded from the welcome bonus, so if you want the match on an early deposit, choose one of the other methods for that stage.

Keeping the games running smoothly on data or Wi-Fi

Browser games stream from our servers, so a steady connection matters more than a powerful phone. Wi-Fi is the calmer option, especially for live games, where video is arriving continuously. On mobile data, a spot with decent signal will do more for the experience than anything else you can change.

A few habits help if a game ever feels sluggish on your handset. Keep your browser up to date, close tabs and apps you are not using, and reload the page rather than tapping repeatedly if a game is slow to open. Demo mode is a sensible way to check that a title runs well on your device before you put cash behind it.

Checking what you have played and what you have won

Two tools give you the detail on your own play, and both are reachable from your phone. PlayCheck sets out your gameplay history, and CashCheck covers the money side, so you can see what you staked and what came back without having to reconstruct it from memory.

Activity Statements go a step further with a breakdown of your gameplay, your deposits and the amounts you have wagered over a period. It is worth opening one occasionally rather than relying on a feel for how a run of sessions has gone, since the figures are kept for you either way.

Your balance is also shown in parts rather than as one number: Cash, Bingo Bonus Monies and Casino Bonus Monies. Bonus funds and any winnings from them stay under promotional restrictions until the wagering is finished, which is why the mobile cashier can show a cash figure that differs from your total.

Limits, breaks and self-exclusion you can set from your phone

The Safer Gambling tools live in My Account and work the same on a small screen as on a large one. Financial limits can be set on a daily, weekly or monthly basis, so you decide the ceiling in advance instead of in the middle of a session.

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If you want a break that covers more than one operator, UK residents can register with GAMSTOP, which applies a self-exclusion across participating sites at once. GamCare's National Gambling Helpline is on 0808 8020 133, 24 hours every day, and GambleAware and Gambling Therapy are signposted too. GamCare can also explain gambling blocks on debit cards, and Net Nanny parental control software is signposted for keeping under-18s away from gambling sites on shared devices.

How your account stays protected on a mobile connection

We are licensed and regulated in Great Britain by the Gambling Commission under account number 39075. Connections to the casino are secured with SSL encryption from QuoVadis, which applies to browser play on a phone exactly as it does on a computer, and security and authentication cookies protect your log-in.

Identity checks are completed before certain account actions, including a first payout, and we ask for photographic identification, proof of address and proof of source of funds or wealth. Taking photos of those documents on your phone is usually the quickest way to get them to us. Game fairness is independently audited by eCOGRA, and the certificates are publicly available.

One more account rule is worth knowing before you sign in from a second device: only one account per player is permitted. Duplicate accounts may be closed, with the bets, bonuses and winnings attached to them voided, so use your existing log-in on your phone rather than registering again.

Getting help while you are playing on your phone

Live chat is open 24/7 and sits inside the same browser window, so you can ask a question without closing a game. If you would rather talk, there is telephone support including a UK freephone number, and email and Skype are both available. Our site, live chat and support are in English.

• Live chat: open 24/7, in the browser
• Telephone: including a UK freephone number
• Email: for anything that needs documents or detail
• Skype: an alternative if you prefer it