About Us

This page explains who we are and what you will find in our lobby. It also sets out the standards we hold ourselves to, how we verify accounts and protect payments, and how to reach us.

More from the lobby

John Hunter and the Tomb of the Scarab Queen

Who We Are

Lucky247 is an online casino for players in the United Kingdom. Play is in pounds sterling, our pages are written in plain English, and our support team deals day to day with UK payment methods and account checks.

Our lobby brings together games from established studios and grows as new titles arrive:

Slots, from three-reel classics to feature-led video slots
Live dealer roulette, blackjack and baccarat, streamed from professional studios
Jackpot games, where the prize pool builds across a network of players
Digital table and card games for players who prefer a fixed pace

Rules, return-to-player information and betting ranges appear in each game before you stake, and the limits that apply to you are shown in your account.

What We Stand For

The commitments below shape how we run the site.

Fair play. Outcomes are produced by random number generators built and tested independently of us, and we cannot change them.
Prompt payouts. Withdrawal requests are handled in the order they arrive once your account is verified, with the timings set out in the cashier.
Safer gambling. Deposit limits, time-outs and self-exclusion sit in your account settings rather than behind a support request.
Clear terms. Wagering requirements and any restrictions on a promotion are stated before you opt in.

How We Look After Players

Account checks

We confirm your age, identity and address before your first withdrawal. We hold a gaming licence, and verifying accounts is part of meeting the conditions that come with it. The documents we need are listed in your account, and sending them early keeps a payout from being held up.

Payments and personal data

Card and account details travel over encrypted connections and are shared only with the providers needed to process a transaction. How we hold customer funds, and the level of protection that applies, is explained in our terms.

Support at any hour

Live chat is open around the clock, every day of the year, and e-mail reaches the same team at support@casinolucky247.co.uk. Give us your username and a short description of what happened. We will never ask you for your password.

Staying in control

You can set a deposit limit, take a time-out or self-exclude at any time. GamStop blocks access to gambling sites licensed in Great Britain in a single step. GamCare and the National Gambling Helpline offer free, confidential advice, and GambleAware publishes guidance on spotting the signs of harm.

How to Reach Us

We answer enquiries in writing, so both sides keep a record they can refer back to:

Live chat, available from any page on the site
E-mail to support@casinolucky247.co.uk, quoting your username

If something has gone wrong, say so in your first message. We will look into it and tell you what we find, and our complaints procedure sets out the steps and the timescales that apply.