Cookies Policy

What cookies are and why we use them

Cookies are small text files that a website asks your browser to store on the device you are using. When you move between pages or come back later, your browser sends those files back to us, so we can recognise your session, remember choices you have already made and keep your account secure while you are signed in.

Some technologies do a similar job without storing a file in the usual way. Pixels, tags and entries in your browser's local storage all work in comparable ways, and in this policy we use the word cookies to cover all of them.

We set some cookies ourselves, from the domain you are browsing. Others are set by the suppliers who help us run the site, such as the providers of our game content, our payment pages, our live chat and our measurement tools. Cookies are also either session cookies, which disappear when you close your browser, or persistent cookies, which stay on your device for a set period or until you remove them.

We use cookies for a small number of practical purposes:

keeping you signed in as you move around the site, and signing you out safely when your session ends
remembering settings such as language, display format and whether you have already seen a notice
protecting your account and ours by spotting unusual sign-in activity and helping prevent fraud
supporting account checks and verification, which we carry out as the holder of a gaming licence
measuring which pages load slowly, return errors or are hard to use, so that we can fix them
measuring our own promotional messages and limiting how often the same one is shown, where you have agreed to this

Strictly necessary cookies are set because the site cannot be delivered without them. Every other category is set only if you agree through the cookie notice shown on your first visit, and you can change that decision whenever you like.

The types of cookies we use

We group the cookies on our site into four categories. The table below summarises what each category is for; the sections underneath give plain examples of the purposes involved.

Category	What it is for	Needs your consent?
Strictly necessary	Signing in, holding your session, security, fraud prevention and account checks	No - the site cannot work without them
Performance and analytics	Counting visits and measuring how pages and games load, so we can improve them	Yes
Functionality	Remembering preferences you have chosen, such as language or display settings	Yes
Marketing	Measuring our promotional messages and capping how often they are shown	Yes

Strictly necessary cookies

These cookies make the basic parts of the site work. Without them you could not register, sign in, hold a balance in the cashier or complete a payment. They are also used to balance traffic across our servers and to keep the pages you see consistent with the account you are signed in to. Examples of the purposes involved are holding your sign-in session while you play, and checking that a request to change a security setting comes from your own browser.

Performance and analytics cookies

These cookies tell us how the site is being used, in reports that are grouped and do not identify you to us by name. We use them to see which pages are visited, how long they take to load and where people meet an error. Examples of the purposes involved are counting how many devices opened a page in a given week, and recording that a payment page returned an error so we can look into it.

Functionality cookies

These cookies remember choices you have made, so you do not have to set them again each time. Examples of the purposes involved are keeping the language and display settings you selected, and holding your place in a live chat conversation if you move to another page while an agent is helping you.

Marketing cookies

These cookies help us understand whether our promotional messages are useful and stop the same message from appearing too often. Examples of the purposes involved are recording that you have already seen a particular banner, and measuring how many people who saw a message went on to open the relevant page. We do not set these cookies unless you have agreed to them in the cookie notice.

How to manage cookies in the cookie notice and in your browser

The cookie notice on our site lets you accept or refuse each optional category. You can open the cookie settings again at any time from the footer of any page, change your choice and save it; the change applies straight away to the browser you are using.

You can also control cookies in your browser, which covers every site you visit, not only ours. The exact wording differs between browsers, but the steps are broadly the same:

Open the settings or preferences menu in your browser and find the privacy or security area.
Look at the cookies and site data that are already stored, and delete them in full or site by site.
Choose whether to block all cookies, block third-party cookies only, or clear cookies each time you close the browser.
If you prefer not to keep anything, use a private browsing window, which discards cookies when you close it.
Repeat the steps on each device and in each browser you use, because settings are not shared between them.

What happens if you block or delete cookies

Refusing optional categories is straightforward and the site will still work. Blocking strictly necessary cookies has a wider effect, because the parts of the site that rely on them cannot be delivered.

You may not be able to sign in, or you may be signed out again as soon as you load another page.
Deposits, withdrawals and other cashier steps may fail part-way through.
Games and live chat may not load, or may not keep your place if you move between pages.
Settings such as language and display options will need to be chosen again on every visit.
Our reports will no longer show the problems you ran into, so they take longer for us to find and fix.

Cookies, your account and safer gambling tools

Our site is for adults aged 18 or over, and cookies are never used to decide whether you may gamble. That is settled by registration and the verification we carry out on your account.

Your safer gambling controls are held against your account, not in a cookie. Deposit limits, loss limits, session reminders, time-outs and self-exclusion stay in force whatever you do with your browser: clearing cookies, switching device or using private browsing does not lift a limit or end a time-out early. You can set and check these controls in the safer gambling area of your account, and the limits shown there apply to every device you sign in from.

If gambling has stopped being enjoyable, free and confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop can block you from gambling sites licensed in Great Britain. Our support team can also apply a time-out or self-exclusion for you on request.

Changes to this policy and how to reach us

We update this policy when the cookies we use change, when a supplier is added or removed, or when the rules that apply to us are revised. The current version is always the one on this page, and material changes are brought to your attention through the cookie notice or a message in your account.

If you have a question about the cookies we set, want help changing your settings, or would like to know more about how the information involved is handled, contact us by e-mail at support@casinolucky247.co.uk or through the live chat on the site. Please tell us which browser and device you are using, as this helps us answer accurately.