Contact Us

This page explains how to get in touch with our support team and what to include in your message so we can help you quickly.

From the game library

How to reach us

You can contact us in two ways, and both reach the same support team.

Live chat - open on the site 24/7. You can start a chat from any page.
E-mail - write to support@casinolucky247.co.uk. We answer messages in the order they arrive.

Please write from the e-mail address registered to your account with us, so we can match your message to the right account.

What to have ready when you write

A few details let us answer properly the first time.

Your username with us.
The game, bonus or transaction your message is about.
The date and approximate time you noticed the issue.
What you expected to happen, and what happened instead.

What we help with most often

Account and verification - signing in, updating your details, and the documents needed for identity checks.
Deposits and withdrawals - payment methods, processing times, and the limits shown in your account.
Bonuses - how an offer works, wagering progress, and why a bonus may not have applied.
Technical issues - a game that will not load, a round that was interrupted, or a problem on your device.

Complaints

If you are unhappy with an outcome, write to support@casinolucky247.co.uk with Complaint in the subject line. Include your username and what you would like put right.

We acknowledge every complaint in writing, look into what happened, and reply once our checks are complete. If anything is missing, we will tell you exactly what we need.