Terms & Conditions

These terms set out the agreement between you and Lucky247 when you open an account, add funds and play on this site. Please go through them before you register, and keep them to hand for as long as your account is open.

From the game library

Accepting these terms, and changes we may make

By registering an account, adding funds or playing any game here, you confirm that you have read these terms, that you understand them and that you agree to be bound by them. If you do not accept them, please do not use the site.

These terms apply alongside our privacy policy, our cookie information and the rules of each individual game, together with the specific terms of any promotion you take part in. Where a promotion's own terms say something different, those terms apply to that offer only.

We may change these terms from time to time, for example to reflect a change in the law, in our regulatory obligations, in the payment methods we support, or in the way the site works. The version published on this page is the version that applies. Where a change materially affects you, we will tell you by e-mail or by a message in your account before it takes effect.

Continuing to use your account after a change has taken effect means you accept the updated terms. If you would rather not accept them, you may withdraw your remaining balance, subject to the checks described below, and ask us to close your account.

Who may open an account, and how we verify it

Eligibility

You must be 18 or over. Gambling is not permitted for anyone under 18, and we carry out age checks to enforce this.
You must be resident in the United Kingdom and able to use the payment methods shown in the cashier.
You must open the account in your own name, for your own use, and not on behalf of anyone else or in the course of a business.
You must not be subject to a self-exclusion, a court order or any other restriction that prevents you from gambling.
Our staff and people closely connected to them may not hold a player account.

One account per person

Each person may hold one account only. Where we find duplicate accounts, we may close the extras, cancel any bonus funds and winnings linked to them, and return the remaining deposited balance to you.

Accurate details and a secure login

The details you give us when you register, including your name, date of birth, address, e-mail and payment details, must be accurate and kept up to date in your account. Keep your password confidential and do not let anyone else use your account. Activity carried out through your login is treated as yours. If you think someone else has access, tell us straight away on live chat or at support@casinolucky247.co.uk.

Identity, age and address checks

Before your first withdrawal is paid, we must confirm who you are, that you are over 18 and where you live. We will ask you to upload documents such as photographic identification, a recent document showing your address, and evidence that the payment method belongs to you. We may repeat these checks at any point while your account is open.

Where we are required to do so, or where your activity makes it appropriate, we may also ask about the source of the funds you are gambling with. Until a check is complete, we may hold a withdrawal and limit play. Documents are handled confidentially and kept only as long as we are required to keep them. If an account cannot be verified, we may close it and return the deposited balance to the original payment method where possible.

Adding funds, withdrawals and your balance

The payment methods available to you, and the minimum and maximum amounts for each, are the ones shown in the cashier when you are signed in.
Funds are available for play once they have cleared. We do not offer credit, and your balance does not earn interest.
Where possible, we pay withdrawals back to the method you used to deposit. Where that method cannot receive funds, we use an alternative method held in your own name.
Withdrawal requests may be held while verification or payment checks are completed. Your own bank or payment provider may add time or charges of its own.
Your account is for gambling on this site only. It must not be used to transfer money to or from anyone else, and we may close an account used in that way.
If a game or the site does not work as it should, the affected rounds and any winnings or losses from them are void, and we will correct your balance.

Please check the figures shown in the cashier before you confirm a payment, as the limits that apply to your account may differ from those of another player.

Bonuses and promotions

Every offer we run has its own terms, published with the offer and in your account. Those terms set out who is eligible, how long the offer lasts and what you need to do to release any winnings. Taking part is always optional.

The conditions attached to an offer commonly include the following.

A wagering requirement, which is the total amount you need to stake before bonus funds and any winnings from them can be withdrawn.
A list of the games that count towards that wagering requirement, together with the rate at which each game type contributes.
A maximum stake per round or per spin that applies for as long as a wagering requirement is still open on your account.
An expiry period, after which any unused bonus funds and any winnings still tied to them are removed from your account.
A cap on the amount that can be converted from a bonus into withdrawable funds, as stated in the terms of that offer.
A limit of one offer per person, household, device and payment method, unless the offer says otherwise.

We may withdraw a bonus, remove winnings derived from it, restrict an account from future offers or close the account where we find that promotions have been abused. This includes opening more than one account, acting as part of a group, placing low-risk or opposing bets to clear wagering, or using automated software.

Safer gambling, and closing or suspending an account

Gambling should stay affordable and enjoyable. The tools below are in your account and can be set at any time. A lower or shorter limit applies immediately; a request to raise or remove one takes effect only after the cooling-off period has passed.

Tool	What it does
Deposit limit	Caps what you can add to your account over a set period.
Loss limit	Caps the net amount you can lose over a set period.
Session reminder	Shows how long you have been playing and what you have spent.
Time-out	Closes play for one of the short periods offered in your account.
Self-exclusion	Blocks play and marketing for the full period chosen and cannot be lifted early.

You can also register with GamStop, the self-exclusion scheme that applies across the online operators required to take part in it. Free, confidential support is available from GamCare, GambleAware and the National Gambling Helpline. This site is for players aged 18 and over.

When an account is closed or suspended

You can ask us to close your account at any time on live chat or at support@casinolucky247.co.uk, and we will pay out any remaining balance once the usual checks are complete. We may also suspend or close an account in the following circumstances.

You have asked us to close it, or you have taken a self-exclusion that covers this site.
The account has been inactive for a long period, and we have contacted you and given you the chance to withdraw your balance first.
We have not been able to verify your identity, your age or your address from the documents provided.
You hold more than one account, you have given us details that are not correct, or you have broken these terms or the terms of a promotion.
We suspect fraud, collusion or money laundering, or we are required to act by law or by our regulatory obligations.

Where we close an account for a breach, we may withhold bonus funds and any winnings connected to that breach. Funds you deposited yourself are returned to you, unless we are prevented from paying them out.

Complaints, liability and governing law

If something goes wrong

Please tell us first. Live chat settles most questions straight away. For anything that needs a written answer, e-mail support@casinolucky247.co.uk with your username, the date and time, and a short description of what happened. We will acknowledge your complaint, look into it and give you a written answer within a reasonable time, and we will keep you updated if it takes us longer.

If you are not satisfied with our final answer, you can refer the matter, free of charge, to the independent dispute resolution service named in our complaints information. That service reaches its own decision, and using it does not affect your statutory rights.

Our responsibility to you

We take reasonable care to keep the site and its games working properly, but we cannot promise that the site will always be available or entirely free of faults. We are not responsible for losses caused by your internet connection, your device, your payment provider, or by details you have given us that are wrong or out of date.

Our responsibility to you in connection with your account is limited to the funds held in it and any amount we properly owe you. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud and for death or personal injury caused by negligence. If any part of these terms cannot be enforced, the rest continues to apply.

Governing law

These terms, and any dispute arising from them or from your use of the site, are governed by the laws of England and Wales. This does not remove any protection the law gives you as a consumer where you live.